Dispensed by Regulated UK Pharmacists 100% Discrete Packaging FREE Delivery on orders over £45* GPhC Licensed
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Affordable Pet Care

A wide range of food and medications

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Free Delivery over £45*

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Delivery and Returns

Delivery & Returns

Delivery & Returns Information

If you are ordering prescription medication, please note that upon receipt of a valid prescription, orders are subject to our stringent vet approval process which can take up to 2 working days. After that, orders will be processed within the time frames set out for express & standard dispatches.

UK Mainland Delivery (Excluding Highlands, Islands & Northern Ireland)

Standard Delivery – 3 to 5 Working Days

Delivery times begin after a valid prescription has been received and approved.

Order Value & Weight Delivery Cost
Orders over £45 (any weight, excluding aerosols and temperature-sensitive items) Free
Orders under £45 and weighing less than 8kg (excluding aerosols) £3.95
Orders under £45 and weighing 8kg or more, or containing aerosols £3.95
Orders containing refrigerated/temperature-controlled items £7.50*

Express Delivery – 1 to 3 Working Days

Delivery times begin after a valid prescription has been received and approved.

Order Weight Delivery Cost
Orders under 8kg £3.95
Orders 8kg or over, or containing aerosols £5.95

UK Highlands, Islands & Northern Ireland

Standard Delivery – 4 to 5 Working Days

Delivery times begin after a valid prescription has been received and approved.

Order Details Delivery Cost
Orders over £45 (up to 8kg, excluding aerosols and temperature-sensitive items) Free
Orders under £45 and under 8kg (excluding aerosols) £3.45
Orders between 8kg and 20kg or containing aerosols £5.95**
Orders over 20kg Variable (exact price shown at checkout)
Orders containing refrigerated/temperature-controlled items £7.50*

Express Delivery – 2 to 4 Working Days

Delivery times begin after a valid prescription has been received and approved.

Order Details Delivery Cost
Orders under 8kg £4.95
Orders 8kg or over, or containing aerosols No express service available

Temperature-Controlled Items

Products & Pricing

Products such as Caninsulin, ProZinc, and Leventa require refrigeration and will incur a £7.50 delivery charge.

These are shipped with ice packs and insulated Woolcool packaging to maintain the correct temperature range for up to 48 hours.

Important Requirements
  • Deliveries via DHL between 7am–7pm
  • Someone must be available to receive
  • Cannot be left unattended or in safe place
  • Must be refrigerated immediately upon delivery
  • No refund/replacement if delivery is missed
We do not ship temperature-controlled products to Northern Ireland or some Highlands and Islands postcodes. Restrictions will be shown at checkout.

Important Notes on Aerosols

Aerosol products cannot be shipped to non-UK mainland addresses due to shipping regulations.

Split Deliveries

If your order contains both general items (e.g. food, accessories) and prescription products, your order may be dispatched in two separate parcels at no extra cost.

Each shipment will have its own dispatch confirmation email and tracking details.

International Deliveries

We currently do not ship outside the UK, including to the Isle of Man, Channel Islands, or BFPO addresses, due to VAT and customs restrictions.

Returns Policy

Changed Your Mind?

If you've purchased an item by mistake or simply no longer need it, you may return it to us within 14 days of receiving it, as long as it meets the following conditions:

The item is unopened
The item is factory-sealed
It is still in its original packaging

Items We Cannot Accept for Return

Due to regulatory and safety reasons, we are unable to accept returns on any labelled products, including:

Prescription medications
Caninsulin syringes and needles
Flea, tick, and worming treatments
Returns of labelled products are only permitted if:
  • There has been a processing error on our part
  • There is an official product recall

Received the Wrong Item, or Something's Damaged or Faulty?

If your order arrives damaged, faulty, or if you receive the incorrect product, please contact us within 14 days of delivery at: support@petdrugs2u.co.uk

Issue Type Photo of Product Photo of Packaging Photo of Postage Label Photo of Pharmacy Label Batch Number† Expiry Date
Damaged ✓ ✓ - - † ✓
Faulty ✓ - - - † ✓
Incorrect Item Sent ✓ ✓ ✓ - - -

† Only required if the issue involves a labelled/prescription product.

Return Address

Pet Drugs 2U
United Healthcare 4U Ltd
28 Maises Way
South Normanton
Derby
DE55 2DS

Customer Support

support@petdrugs2u.co.uk

01623 572757

Phone Line Hours:
Monday to Friday: 8:00am – 5:30pm
Saturday & Bank Holidays: 8:30am – 1:00pm
Sundays: Closed

Lost or Missing Orders

  • We cannot initiate courier investigation until 3 days have passed since dispatch
  • Missing parcels must be reported within 7 days of dispatch
  • Courier investigations take minimum 48 hours to complete

Missing Items

If an item is missing from your delivery, contact us within 14 days with photos of:

  • Items you did receive
  • Outer packaging
  • Delivery label
  • Pharmacy labels (for prescription items)
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